Kuala Lumpur International Airport
Kuala Lumpur International Airport, is Malaysia’s main international airport and one of the major airports in South East Asia. Built at a cost of USD$3.5 million, In Sepang district of Selangor. It is located approximately 45km south of Kuala Lumpur city center and serves and serves the greater Klang Valley conurbation. Kuala Lumpur International Airport is operated by Malaysia Airports, and is the major hub of Malaysia Airlines, MASkargo, AirAsia, AirAsia X, Malindo Air, UPS Airlines and Gading Sari.
Reviews – What People Are Saying
Customers of Kuala Lumpur International Airport are often amazed on the airport’s architechtural design. However, while reading some of the reviews, I stumbled upon these reviews that really caught my attention.
“Very slow passport and security processing at KLIA Kuala Lumpur. 1 hour from train arrival to gate. No time for breakfast. Security staff are very slow. This used to be one of the world’s best airports, sadly no longer. Management needs to improve the process. Why have good facilities if customers get no time to use them?”
—Paul Ryan (Ireland)
“This is one of the worst international airports I have visited. Staff are very slow, extremely dirty and smelly toilets. There was no drinking water supply, staff were not sure of flight departure timings and the flight timings delayed were not updated on the board. People just kept asking and waiting while they had no idea. No feedback forms available.”
—Paramita Chakraborty (India)
“The speed of luggage delivery on arrival to the baggage carousel has somewhat improved, but cannot say much for the speed of immigration clearance for foreigners. A friend took 2 hours from arrival to exiting of the arrival exit. This is due to very long queue at the immigration clearance line and their extremely slow work attitude. The placing of the Customs tax rebate counter for departing foreigners is most ridiculously located at the arrival floor area and there was no signage directing to its location on the departure level. No signage of car rental companies for those who wish to pick up a rental car on arrival. Most of the public toilets all over the airport is in an atrocious state.”
—Ooi Kong Limj (Malaysia)
“Usual long flight from Africa with no sleep. All good so far as pretty much empty airport and ready for the hotel and a bed. Only one last hurdle to go being immigration. But the horror that awaited us was too much to bear. A completely full hall with lines of immobile tired cranky passengers waiting. The locals counters where empty with as many manned booths as the foreign passport holders. The lines of people shuffled forward with glacial speed and it took us nearly 2 hours to get through. Yup 2 hours. My experience pretty much mirrors other comments on this site so be prepared for utter misery. It was better on the way out but I can see it backing up as the time gets nearer to rush hour”
—Fergus Tait(South Africa)
Kuala Lumpur International Airport is the largest and busiest airport in Malaysia. In 2015 it handled 48 million passengers and 700 tonnes of cargo. It is the world’s 23rd-busiest airport in the world by passenger traffic. The airport site spans 100 kilometres, of former agricultural land and one of the world’s largest airport. Kuala Lumpur International Airport has three parallel runways, one for terminal one, one for terminal two and one runway that can be used for both terminals. Two Kuala Lumpur International Airport operational runways are located 2 kilometers from each other, which are designed for simultaneous take-offs and landings. Terminal 1 runways are monitored by the main ATC Tower which was the tallest control tower in the world. Runway 3 is monitored by a dedicated separated ATC tower which stands at 133.8m, and is the tallest in the world.
Location – Traffic – Service
The Aerotrain is an automated people mover (APM), that connects the airside of the Kuala Lumpur International Airport main terminal building and the satellite building. It can transport 3,000 passengers per hour in each direction at the speed of 35mph. KLIA transit and KLIA Ekspres provides landslide connections between Kuala Lumpur International Airport 2 and Kuala Lumpur International Airport and vice versa. This inter-terminal journey takes 3-minutes to connect both terminals before proceeding onwards to KL sentral.
As for other alternatives in reaching the Kuala Lumpur International Airport, you take the bus, hire a taxi or rent a limousine provided by Airport Limo. The taxis and limousines are readily available at the Taxi and Limousine counters. They run from airport itself to destinations in Klang Valley and Greater Klang Valley. The fares are to be paid at the counter and are charged according to the destinations’ zone. A surcharge is applied for services between 12am to 5am
- Airport Code: IATA: KUL – ICAO: WMKK
- Phone number: +603 8777 7000
- Website URL: http://www.klia.com.my
- Email: CARE@malaysiaairports.com.my
- Fax: +603 8777 7778
- Address: Malaysia Airports Holdings Berhad, Malaysia Airports Corporate Office, Persiaran Korporat, KLIA 64000 KLIA, Sepang, Selangor, MALAYSIA
For the record, Kuala Lumpur International Airport, offers great accommodations and proper services towards their customers. Clean facilities and friendly staff, with various souvenir shops, cafes and restaurants. The only problem that I see within the airport is the same issue that most of their customer’s are always talking about: the issue about the airport’s slow work attitude. I think the airport should act quickly in resolving these concerns to make Kuala Lumpur International Airport’s service a lot smoother and convenient for its customers.